Operational and Strategic Management Tasks
A company can only function efficiently if its day-to-day operations align with overall company goals. Operational management concentrates on how the business gets its work accomplished, while strategic management establishes long-term goals. Professionals in many fields need to understand the differences between these two aspects.
Managing an operation requires a variety of skills, including communication, planning for projects and decision-making. Depending on the position it could also require the need for expertise in technology and knowledge management skills.
Operational management involves the process of organizing and executing a business's daily workflow, which usually includes a variety of departments, such as finance, production and information technology. It includes setting priorities and making decisions based on business goals and aligning each of these areas to meet the overall objectives of the company. This requires determining the best method to allocate resources such as personnel material, equipment, and materials.
One of the main responsibilities is ensuring that the company's workflow meets the requirements of the client and is cost-effective. It also involves setting up the quality control system, evaluating progress and adjusting strategies as needed. This usually requires analysis of the present and the future operating environment, such as changes in regulations or the needs of customers.
Other responsibilities can require the use of business process automation (BPA) which helps simplify and automate routine chores and procedures to increase efficiency. Communication with other departments, such as sales and marketing are also crucial. Effective communication skills are required, such as active listeners and the ability to understand nonverbal cues. It could also require fostering a culture of teamwork and cooperation between employees with different backgrounds and cultures.
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